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Digital service e-Boks is back online

Christian Wenande
April 1st, 2023


This article is more than 1 year old.

Public had been unable to access the service since Thursday … though there were other alternatives available

Tearing your hair out time (photo: Yan Krukau/pexels.com)

The digital service e-Boks is back online after being down since Thursday.

E-Boks, which the public can use to access messages from the municipality or health sector, was up and running again on Saturday morning.

However, in some cases response times can be delayed.

The problems reportedly stem from e-Boks subcontractor KMD, which develops and provides software and service soltuions to municipalities, the state and business sector.

According to e-Boks, some 5.2 million people use its service.


Original story from March 31:

Those looking to log in to e-Boks to pay bills or check messages sent by the municipality will need to entertain alternative avenues.

The digital solution has been down since yesterday and it is yet unknown when exactly the digital solution will be online again.

“e-Boks is temporarily unavailable due to technical problems. We apologise for any inconvenience this may cause. Regards, e-Boks,” is the message received when attempting to log on.

READ ALSO: NemID era winding down: MitID takes over as prefered digital login solution

Other options available
e-Boks wrote that its distributors are frantically working to get their solution back online.

The good news is that the public can still check their digital messages elsewhere – at Borger.dk or via Virk.dk.

According to e-Boks, some 5.2 million people use its service.


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Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

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At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”