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Danes: Danske Bank least credible bank

Christian Wenande
December 4th, 2017


This article is more than 7 years old.

Bank still trying to polish up image after shitstorms of yesteryear

Hardly the most popular logo in Denmark (photo: Danske Bank)

A new huge Voxmeter survey based on the responses of 39,000 Danes reveals that Danske Bank is still struggling to repair its tarnished image.

The survey showed that the Danes found Danske Bank to be the least credible bank in Denmark, while they also found the bank’s advisors to be the most unpopular. Shitstorms of yesteryear have apparently left their mark.

“You have to remember that Danske Bank has lost the same amount of customers that there are with the whole of Sydbank,” Christian Stjer, the head of Voxmeter, told Finans.dk.

“They left the bank because they were dissatisfied or had been exposed to a bad experience, and they are still angry with the bank and have given them poor marks. It could take decades for them to view the bank in a positive light again.”

READ MORE: France charges Danske Bank in money laundering case

Loving the locals
Of the larger banks, Nordea also fared rather poorly, coming in sixth last for credibility and third last for bank advisor popularity. Jyske Bank and Sydbank also ranked in the lower half.

Meanwhile, local rural banks Sparekassen Thy, Sparekassen Vendsyssel, Ringkjøbing Landbobank and Nordjyske Bank performed the best, coming in the top four on both lists.

There is some good news to be had for Danske Bank. Customer satisfaction among their own customers has been on the rise in recent years, according to Danske Bank customer service head Thomas Mitchell.

“There is only one recipe and that’s to keep delivering good customer experiences whilst being a long-term, healthy and solid bank for our customers,” Mitchell told Finans.dk.


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A survey carried out by Megafon for TV2 has found that 71 percent of parents have handed over children to daycare in spite of them being sick.

Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

Pill pushers
At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”