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Danish communications giant extorted following customer leak

Christian Wenande
February 13th, 2017


This article is more than 7 years old.

Magic number for criminals apparently in the millions

On the back foot (photo: 3)

3, the Danish communications company, finds itself in a vulnerable position as criminals have got their hands on the personal information of 3,600 of its customers.

The criminal group is attempting to extort the telecommunications company for millions of kroner by threatening to release sensitive information about the customers.

“This is the first time in the company’s history that we have faced this kind of criminal activity,” said Sidsel Rosendal Olsen, the customer director for 3.

“I want to emphasise that we of course don’t negotiate with criminals and we have brought the police into the fold.”

READ MORE: New Danish mobile phone service kicking off price war

No bank details
3 was contacted by the criminals on Thursday night last week, and the police have since ascertained that the threat is legitimate.

The extortionists have apparently gained access to the names, addresses and CPR numbers of the customers, but not their bank details or pin codes, according to 3. Customers can find out more by calling customer services.

The company, which has about 1.2 million customers, has yet to discover how the criminals gained access to the sensitive customer information.


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Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

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At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”