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Danish hospitals losing millions: patients forget to return wheelchairs and crutches

Lucie Rychla
December 28th, 2016


This article is more than 8 years old.

Meanwhile, almost 1,000 computers at hospitals in Copenhagen are at risk of hacker attacks

Hospitals in Denmark have in the past two years lost about 2.5 million kroner because patients do not return medical equipment like wheelchairs, crutches and toilet chairs loaned to them, reveals a DR Nyheder survey.

The situation is particularly serious in the Capital Region, where local hospitals have lost about 750,000 kroner this year alone.

Morten Østergaard, a senior therapist at Bispebjerg Hospital, argues that even though their patients return about 98.5 percent of the equipment they loan, the hospital is still missing items worth 240,000 kroner this year.

According to Østergaard, the hospital has not yet requested debt collection services to deal the cases. Instead, they usually send forgetful patients two reminders to deliver the loaned equipment back.

READ MORE: New healthcare platform causing more issues

Old and incesure operating system
Meanwhile, journalists from radio P4 København have found that 985 computers used by staff at hospitals in the Capital Region run the old operating system Windows XP, which is susceptible to malware and can be easily hacked.

Two years ago, Microsoft stopped releasing security updates for this operating system, which makes it very vulnerable not only to computer viruses, trojan horses and worms, but also to hackers.

Søren Debois, a professor at the IT University and expert in data security, worries that hackers can steal medical data from the computers or they could use them to gain access to other public IT systems in the region.

The Capital Region has explained the hospitals continue using computers with Windows XP because they run important programs, which have not yet been updated to newer versions of the operating system.

The new health platform, which has been rolled out at Rigshospital, Herlev and Gentofte Hospital requires Windows 7 and is thus not subject to security threat, reports radio P4 København.


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A survey carried out by Megafon for TV2 has found that 71 percent of parents have handed over children to daycare in spite of them being sick.

Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

Pill pushers
At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”