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Unruly taxi drivers face being banned from Copenhagen Airport

Christian Wenande
September 30th, 2015


This article is more than 9 years old.

Initiative to urge cabbies to be more service-minded

In order to provide tourists and customers a better experience when visiting the Danish capital, a new system is being launched by Copenhagen Airport and the taxi companies to punish taxi drivers who don’t deliver a desired level of service.

From October 5, all cabs servicing the airport must have an electronic Brobizz bridge pass in order to pass through a barrier to pick up customers.

“It doesn’t matter who you are or where you come from, the customers should always be able to expect a clean taxi and a friendly, well-dressed and service-minded driver who is ready to help with luggage,” Trine Wollenberg, the head of the taxi authority Dansk Taxiråd, told Berlingske newspaper.

“The new taxi management system will strengthen the industry’s focus on good service.”

READ MORE: Bella Center boycotting Copenhagen taxi companies

Rewards and punishments
Should the taxi drivers not deliver a satisfactory service, they face a ban of between 12 hours and a week.

In worst-case scenarios, unruly drivers face being completely banned from picking up customers from the lucrative airport destination altogether.

But it’s not all bad for the taxi drivers as the system will also reward drivers who offer the best service with a bonus of up to 500,000 kroner a year.

Earlier this week, the exhibition and conference centre Bella Center decided to boycott several taxi companies due to frequent complaints from guests.


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A survey carried out by Megafon for TV2 has found that 71 percent of parents have handed over children to daycare in spite of them being sick.

Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

Pill pushers
At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”