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Bus operator awards indicate happy customers

TheCopenhagenPost
September 25th, 2015


This article is more than 9 years old.

Movia: 95 percent of passengers satisfied or very satisfied (photo: Movia)

Movia, Denmark’s biggest transport company, has awarded a number of industry awards to its subcontractor bus operators around the country on the basis of passenger reviews. The company’s quality index, based on reviews from 30,000 passengers, give the picture of a largely satisfied customer base.

Ørslev Turisttrafik of Vordingborg drove away with the title of bus operator of the year, having received the best feedback.

There was a special category for Copenhagen, where Keolis Danmark, which runs the 5A line – Denmark’s busiest bus route, with more than 20 million passengers last year – took the prize.

Søren Englund, the head of operations at Movia, praised companies that went the extra distance for passengers.

“At Movia we are dedicated to increasing the proportion of our very satisfied customers,” he said.

“We already have a high level of customer satisfaction, with 95 percent of passengers satisfied or very satisfied. Therefore it is pleasing when operators make a focused effort to heighten customer satisfaction.”

In addition, three companies – Nobina, Arriva and Anchersens Rute – were jointly awarded the environmental operator of the year award for making a special effort to become more environmentally friendly.


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Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

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Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”