102

News

Rejsekort passengers pay more if trains are late

admin
August 13th, 2014


This article is more than 10 years old.

The longer the delay, the higher the price

Passengers using Rejsekort for their train, bus and Metro trips risk paying more if one or the other – or all of them – run late.

If the trip exceeds the maximum amount of time allowed for the number of zones travelled – in the metropolitan area, there is an hour allotted to travel two zones and one hour and 15 minutes to travel three zones – the Rejsekort starts piling on extra charges, and passengers can only get their money back if they discover themselves that they have been charged for the delays and contact the customer service.

 “It is simply grotesque,” Asta Ostrowski, a senior adviser from the consumer council Forbrugerrådet, told Version 2.

No system for compensation
DSB, the majority shareholder in Rejsekort, confirmed that passengers will be charged for timing out during delays.

“It is true that it can can happen, and we do not have a system that can automatically correct it or compensate for it,” said Christian Linnelyst, a DSB spokesperson. Linnelyst said that travellers often use the same routes everyday, so they should make note of the cost of their trip when they check out.

READ MORE: Rejsekort not as cheap as it claims

“If they have been delayed, they should see if the cost of the trip is different and get in touch with customer service. Unfortunately, that is all that can be done at the moment.”


Share

Most popular

Subscribe to our newsletter

Sign up to receive The Daily Post

















Latest Podcast

A survey carried out by Megafon for TV2 has found that 71 percent of parents have handed over children to daycare in spite of them being sick.

Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

Pill pushers
At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”