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Health board slams emergency medical phone service

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March 28th, 2014


This article is more than 10 years old.

1813 number putting patients at risk, report claims

The national health department, Sundhedsstyrelsen, issued a scathing report of the Capital Region's already much-maligned 1813 emergency service number last week. Konservative health spokesperson Mai Mercado said that Nick Hækkerup (S), the health minister, must address the problem.

“The minister’s own board is now saying that patient safety is at risk,” Mercado told TV2 News. “Yet as late as last week, Hækkerup denied that he has a responsibility in this matter. That is nonsense. Of course he must get involved.”

Lives at risk
While the health department has given the Capital Region until 4 April to address the problems, Mercado said that it cannot wait.  

“They have a duty to respond when human life is at stake,” Mercado said. “The 1813 system should be reappraised and the old doctor-on-call service should be reinstated.”

“They must recognise that the entire thing is a mistake.”

READ MORE: Unable to hit goal, emergency phone line changes definition of success

Sophie Løhde, Venstre’s health spokesperson, agreed that the report from the board was troubling, but did not think the health minister needed to get involved before the Capital Region’s report on what it was doing to fix the system comes out in April.

“There has been serious criticism, and I expect the Capital Region to present concrete initiatives to rectify them,” she told TV2 News. “The minister can then decide if the reforms are sufficient.”

Hækkerup said that he would let the region work to get its house in order.

“I assume that they are already in the process of addressing the points that the heath board pointed out, and I have told them that I take the report very seriously,” he told TV2 News.


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A survey carried out by Megafon for TV2 has found that 71 percent of parents have handed over children to daycare in spite of them being sick.

Moreover, 21 percent of those surveyed admitted to medicating their kids with paracetamol, such as Panodil, before sending them to school.

The FOLA parents’ organisation is shocked by the findings.

“I think it is absolutely crazy. It simply cannot be that a child goes to school sick and plays with lots of other children. Then we are faced with the fact that they will infect the whole institution,” said FOLA chair Signe Nielsen.

Pill pushers
At the Børnehuset daycare institution in Silkeborg a meeting was called where parents were implored not to bring their sick children to school.

At Børnehuset there are fears that parents prefer to pack their kids off with a pill without informing teachers.

“We occasionally have children who that they have had a pill for breakfast,” said headteacher Susanne Bødker. “You might think that it is a Panodil more than a vitamin pill, if it is a child who has just been sick, for example.”

Parents sick and tired
Parents, when confronted, often cite pressure at work as a reason for not being able to stay at home with their children.

Many declare that they simply cannot take another day off, as they are afraid of being fired.

Allan Randrup Thomsen, a professor of virology at KU, has heavily criticised the parents’ actions, describing the current situation as a “vicious circle”.

“It promotes the spread of viruses, and it adds momentum to a cycle where parents are pressured by high levels of sick-leave. If they then choose to send the children to daycare while they are still recovering, they keep the epidemic going in daycares, and this in turn puts a greater burden on the parents.”